Terms and conditions

This article defines core terms used in these terms and conditions, including HTS, Client, Agreement, Delivery Services, Service Logistics and Shipment.

These terms apply to all offers, assignments and agreements between HTS and the client. Client terms are excluded unless accepted in writing. Mandatory transport law, AVC 2002 and CMR apply where relevant.

Offers are non-binding unless stated otherwise in writing. Agreements are formed upon written/electronic confirmation or start of execution. Changes may affect pricing, planning and scope.

HTS may act as carrier, logistics coordinator, or both. HTS may engage third parties and applies professional care in coordination and execution.

The client must provide complete and timely operational data and proper shipment readiness. Extra costs caused by incorrect/incomplete information may be charged to the client.

Delivery windows and schedules are target times unless explicitly agreed as strict deadlines. Delays do not automatically create rights to termination or damages.

Rates are exclusive of VAT and applicable surcharges unless agreed otherwise. HTS may adjust rates for significant external cost increases and charge extra work separately.

The payment term is 14 days from the invoice date unless the parties mutually agree otherwise. Late payment may trigger statutory interest, collection costs and security/prepayment requirements.

Visible damage/defects must be reported immediately on delivery where possible. Other complaints must be submitted in writing within 14 days after discovery.

For road transport liabilities, AVC 2002 and/or CMR apply, including their limitation and claim rules. Consequential damages are excluded except where mandatory law provides otherwise.

For Service Logistics, HTS is only liable for direct and demonstrable damage caused by attributable failure. Indirect or consequential damage is excluded. Liability is capped as specified in this article.

HTS maintains customary insurance suited to its activities. The client remains responsible for additional cargo/transport insurance for high-value or special-risk goods unless otherwise agreed in writing.

HTS is not liable for non-performance caused by force majeure events, including exceptional traffic disruption, weather, outages, strikes, cyber incidents and similar external causes.

HTS may suspend or terminate the agreement if the client fails to meet obligations or faces insolvency events. Survival clauses remain in force after termination.

Parties must treat each other’s confidential information with care. Personal data processing is performed in line with applicable privacy law and processor terms where required.

Dutch law applies. Disputes are submitted to the competent court in the district where HTS has its registered office, unless mandatory law dictates otherwise.

If any provision is invalid, remaining provisions stay in force. HTS may update these terms. In case of interpretation differences, the Dutch version prevails.